Refund policy

We want you to be happy with your Simply Barakah purchase. If you need to return an item, please read the information below.

Your Right to Cancel

If you purchase an item online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right, you must notify us clearly of your decision to cancel within the 14-day cancellation period. You then have a further 14 days to return the goods to us.

This statutory cancellation right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and does not affect your other statutory rights.

How to Request a Return

To request a return, please contact us at:

simplybarakah@outlook.com

Please include your order number where possible so that we can locate your order.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

If your item is defective, damaged or incorrect, please provide details of the issue and, where possible, a photograph so that we can assess it.

We will provide you with instructions on how and where to return your item.

Please contact us before sending an item back so that we can provide the appropriate return instructions. This does not affect your statutory rights.

Change-of-Mind Returns

When exercising your statutory cancellation right, you may handle the goods to the extent necessary to establish their nature, characteristics and functioning.

If the goods have been handled beyond what is reasonably necessary and this has reduced their value, we may be entitled to make a deduction from your refund in accordance with applicable law.

You are responsible for the cost of returning an item when exercising your statutory cancellation right, unless the item is faulty, damaged, incorrect or we have agreed otherwise.

Refunds for Cancelled Orders

When you exercise your statutory cancellation right, we will refund the payments we are required to refund by law, including the cost of standard delivery.

If you selected a more expensive delivery option than the cheapest standard delivery option we offered, we are not required to refund the additional cost.

We will issue the refund without undue delay and, where required by law, no later than 14 days from the date on which we receive the returned goods.

Refunds will normally be made using the original payment method.

Your bank or payment provider may take additional time to process the refund.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective or is not the item you ordered, please contact us as soon as possible at simplybarakah@outlook.com.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this returns policy.

Depending on the circumstances, you may be entitled to a replacement, price reduction or refund in accordance with your statutory rights.

Where an item is faulty, damaged or incorrect, we will cover any return costs that we are legally required to cover.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you can return the original item in accordance with the applicable returns policy and place a new order for the item you would like.

Items That Cannot Be Returned

Certain items may be excluded from cancellation rights where an exception under applicable consumer law applies, such as goods that are clearly personalised or made to the customer's specifications.

If an exception applies to a particular product, this will be clearly stated before you place your order.